Legal

Warranty

Ace warrants its installation workmanship for the life of your countertop. Material and manufacturing defects are covered by the applicable manufacturer warranty, which we register on your behalf.

The two warranties on every job

WarrantyCoversHow longWhat that means
Lifetime Installation WarrantyLaborLifetimeOur workmanship — seams, level, and fit — is warranted for the life of the countertop.
Manufacturer Surface WarrantyMaterialsUp to lifetimeEngineered-quartz surfaces carry manufacturer warranties up to a lifetime residential term; we register yours.

Both apply automatically to every installed job — nothing to register, nothing to buy.

What keeps a warranty healthy

Stone is forgiving. These habits keep it that way.

  • Use cutting boards and trivets — warranties cover workmanship and material defects, not knife marks or thermal shock from a 400° pan.
  • Reseal natural stone on the schedule we give you at install (engineered quartz needs none).
  • Wipe spills on marble and other etching-prone stone promptly; etching from acids is chemistry, not a defect.
  • Call us first if anything looks wrong. Most issues are a free fix when caught early — and a repair attempt by someone else is the one thing that can void coverage.

Durability questions, answered honestly

A corner of my painted cabinet door chipped. Can it be touched up so it does not show?

Small chips can be filled and dabbed, but an invisible repair on a sprayed finish is genuinely hard - brushed touch-up paint dries with a different texture and sheen than a sprayed surface, so it can flash in side light even when the color matches. Keep the labeled leftover paint from your project, touch up with a small artist brush in thin layers, and accept that the goal is inconspicuous, not invisible. The better fix for a badly damaged door is having it re-sprayed on its own, which most cabinet painters will do for a modest fee. This is also an argument for satin over matte: mid-sheen finishes hide touch-ups best.

Are concrete countertops as low-maintenance as they look?

No — concrete is one of the highest-maintenance counters despite its industrial toughness. It needs resealing at least yearly (plus waxing in between), acids etch both the sealer and the cement paste, and hairline cracks from curing and settling are considered normal, not defects. Budget-wise it is also not a shortcut: at $65-135/sq ft installed you are paying artisan labor rates. Choose it for the custom look, not to save money or effort — or get the same aesthetic in a concrete-look quartz.

Are recycled-glass countertops as durable as regular quartz?

Resin-bound recycled-glass surfaces behave much like engineered quartz: non-porous, stain-resistant, and never in need of sealing. Cement-bound versions are closer to polished concrete — they want periodic sealing and their edges can chip under impact. Neither type tolerates hot pans directly. The bigger practical issue in Illinois, Wisconsin, and Indiana is availability: fewer fabricators stock recycled glass, so compare warranties and local service before committing, and note that recycled-content quartz lines from major brands can deliver similar green credentials with easier sourcing.

Can I just cut on the countertop instead of a cutting board?

You can, but somebody loses either way. On quartz and granite the counter usually wins — the surface is harder than knife steel, so you dull your knives quickly while occasionally leaving fine scratches in the resin or risking a small edge chip. On marble, soapstone, solid surface, and wood, the counter loses and the marks are yours to keep. There is also a mundane reason cooks use boards: countertops near the sink and stove carry cleaning-product residue, and seams and caulk lines harbor what boards do not. Cutting boards are cheaper than either new knives or professional re-polishing.

Can I put a hot pan on a quartz countertop?

No — and this is the single most common regret reported by quartz owners. The stone content is heat-tolerant but the resin binder is not: Caesarstone’s own guidance says the resin withstands only about 150C/300F, that cookware straight from the oven "will burn the countertop," and that even moderately hot pots left sitting can discolor the surface. The resulting brown or yellow scorch ring is a resin burn that professionals can sometimes — not always — polish out, and virtually every manufacturer (Caesarstone, Cambria, Silestone) excludes heat damage from warranty. Keep trivets within arm’s reach of the range; the habit matters more than the material.

Covered from day one

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