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The customer will select a granite or marble material from the Company s stock or from a granite or marble dealer. The Customer will need to make an appointment for viewing the material. The Customer then will provide to the Company a date for templating, if applicable. If the Customer is providing templates or measurements for the fabrication/cutting of any of the material, the Company will not be responsible for an inaccurate product because of incorrect customer-supplied templates/measurements. The Customer then will provide to the Company a date for installation. Installation should occur from seven (7) to fifteen (15) days from the date of templating. On the date of installation the customer must be present in order to accept and provide payment for the finished product. Installation can take anywhere from one (1) to five (5) hours. The Customer must provide to the Company a window of 8 a.m. to 5 p.m. in which to install the material. |
Material Disclaimer
All natural stones have inherent variation within each individual piece. Customer is made aware that "Marble & Granite" are a product of nature and, as such, are subject to natural variations in color, surface texture, spotting, chipping, pitting and fissures. The unpredictable characteristics are what add to the natural beauty of the stone. Any questions the customer may have regarding the acceptability of materials must be presented and resolved prior to fabrication & installation of the product. Ace Countertops will not be responsible for material once the customer has approved it. The location of the seams at kitchen countertops may vary. Kitchen slab islands may have seems due to the various sizes. Honed granite and marble is more porous, and is more likely to stain.
Warranty Information
The Company guarantees under normal use the workmanship of the granite or marble or other material as installed for the period of one year from the date of installation. This warranty does not cover replacements or corrections or any results of misuse, including, but not limited to, improper maintenance or normal wear and tear. This warranty does not cover any variations in colors, markings or inconsistency of the granite and marble once the Customer has approved the granite and marble for fabrication. This warranty covers installation only, and in no way provides a warranty against scratches or staining by human error, or pitting/ fissures (natural occurrences) in the material.
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